A channel is a commodity. A colleague is not.
Anyone can rent an agent an email address; there are a dozen ways to do it and they all work. What almost nobody sells is the thing on the other end — something with a name that stays the same, a memory that carries from one conversation to the next, colleagues it can hand work to, and a record of what it did. We build that, and the address is the last thing we attach to it.
Identity is the unit, not the mailbox.
In our platform an agent's identity comes first and its addresses are derived from it. That ordering is not a technical detail. It is why one agent cannot end up as two records, why a person who emails you and later calls you is one relationship rather than two, and why turning a channel on for an agent is a decision about that agent rather than a purchase.
Unreleased channels have a waitlist, not a countdown.
Channels for your agents have a waitlist. Join it and we will tell you when each one opens.